Service Philosophy

Aote has established a global after-sales service network to ensure you receive prompt, professional technical support wherever you are.

  • Response to urgent issues within 48 hours
  • Rapid delivery of spare parts to minimize downtime
  • Equipment maintenance recommendations and preventive maintenance
Quick Response · Professional Service
1
Contact Us
Phone/Email/Online Form
2
Remote Diagnosis
Quick Troubleshooting by Engineers
3
On-site support
Delivery within 48 hours
4
Problem Solving
Confirm repair + follow-up visit
Global Parts Inventory

No downtime, no production interruptions. Aote has established a global spare parts supply system featuring genuine parts, fast shipping, and real-time inventory tracking to minimize your downtime.

  • Genuine Parts
  • Fast Shipping
  • Searchable Inventory
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3500+

Companies Served

Professional Packing · Safe Shipping
From the factory to the shipping container, every piece of equipment undergoes a meticulous packing process and rigorous pre-shipment inspection to ensure it arrives at the customer’s facility in perfect condition.
Professional Packaging
  • Multi-layer packaging for moisture and shock protection
  • Reinforced protection for critical areas
  • Complies with sea and air freight standards
Container Loading and Shipping
  • Handled by a professional container loading team
  • Optimal stowage to prevent shifting
  • Real-time photo updates for customers
Shipping Inspection
  • Comprehensive testing prior to shipment
  • Verification of all accessories
  • Complete documentation included with the shipment
Frequently asked questions
Q1:
How long does it take to get a response from after-sales service?
A
For urgent issues, we promise a 48-hour response and a solution within 72 hours. Regular inquiries are answered within 24 hours.
Q2:
How can I get spare parts quickly?
A
AOTE has global spare parts warehouses. You can contact us by phone, email, or online form with your machine model and required parts. We will arrange fast delivery, with priority handling for urgent orders.
Q3:
Do you offer remote technical support? How does it work?
A
Yes. We offer phone/video guidance and remote software connection. Simply contact our after-sales team, and our engineers will quickly diagnose the issue remotely, or arrange on-site service if needed.
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+86 18367751650

+86-577-65161966

[email protected]
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The World's Outstanding Lamination Solution Supplier
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Backed by our robust technical capabilities, our high-quality "Aoli" brand products and comprehensive after-sales service have earned the trust of users both at home and abroad.
Vertical Laminating Machine Thermal Laminating Machine Waterbased Cold Laminating Machine Roll-to-Roll Laminating Machine Laminating Auxiliary Equipment
+86-577-65161966
[email protected]
Rui'an City Dongshan Economic Development Zone Xiaozhai Jingye Road Building 1

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